Managed WiFi FAQ’s
Q: What is Managed WiFi ?
A: Managed WiFi is a high end dual band 802.11ac router that just works. If you ever have any questions or problems with your WiFi connectivity, just give us a call and we can remotely help diagnose and solve the problem.
Q: Why would I sign up for Managed router?
A: We do not support other manufacturers routers, and an equivalent router will cost you between $150-$350 with a 1-year warranty. Managed WiFi by State College Internet allows our staff to quickly and easily answer your WiFi questions so you can get back to using the Internet. And if the router goes bad, we’ll replace it. (as long as not due to negligence: liquid or physical damage, incorrect electrical connection by tenant)
Q: What are the benefits ?
A: Our staff will be able to quickly:
- Troubleshoot slow WiFi speeds on specific devices
- Diagnose Interference within local network
- Add new devices to your network
- Help locate or reset forgotten WiFi passwords
Q: Can I buy the router ?
A: No, the routers are not for sale. When you sign up for Managed WiFi by State College Internet you are leasing the router. The router will only work on the State College Internet connection that is subscribed to the Managed WiFi service.
Q: The router is dual band; which is better 2.4Ghz or 5Ghz?
A: We recommend using 5GHz whenever possible and to limit your use of 2.4GHz. The 5GHz band offers faster speeds and uses newer technologies when transmitting.